AbacusTrack is our flagship product for the technical services laboratory.

Main Product Features:

  • Comprehensive asset management
  • Calibration and Metrology transaction processing and management
  • Exhaustive online library of industry specific data
  • Regulatory compliance assistance
  • Collaborative work features
  • User defined work flow and work progress tracking
  • Audit trails
  • Advanced fulfillment engine with tracking control
  • Complete scheduler
  • Universal search features make information mining simple and quick
  • Built in security features at every level
  • Simple web-based API with quick integration and online configuration
  • Secure customer data repository with data redundancy
  • Encrypted web browser client
  • Industry leading user configurable dashboard reporting client

AbacusTrack merges Customer Relationship Management software (CRM) and Business Process Management (BPM) into an enterprise level Asset Management solution that provides the flexibility to control complex customer processes quickly and cost-effectively.

Technical service businesses can optimize complex processes that reach deep into and extend across departments, supporting constant change and business agility. This converged approach to managing customer facing processes improves effectiveness and process visibility. It aligns priorities enterprise-wide, reduces risks and unblocks revenue growth potential.

AbacusTrack helps businesses and corporate divisions increase sales, deliver superior customer service, and make informed business decisions. Not only is vital customer information at the ready, but it is integrated with real-time billing data, customer fulfillment processing, open-ended industry standard reports and a simple web based API for integration with existing business processes and tools.

Unique open-ended reporting managers provide quick access to the data you need and allow you to build your own custom reports ensuring that vital data is available during business decisions.

The simple configuration of AbacusTrack helps employees become productive fast with little training. Our online help system will walk you through customizing Abacusware to your business specifications.

Please contact us for a complete product overview and demo.