AbacusTickets is a highly customizable issue and defect tracking tool that enables managers and support personnel to efficiently collaborate, monitor and resolve projects to completion.

Product highlights include:

  • Initiate a defect, problem or incident
  • Assign tasks related to the resolution of the issue
  • Assign the individuals responsible for issue resolution
  • Automatically notify participants in the process
  • Continue to notify all parties as markers are met during the issue resolution process
  • Escalate issues internally where necessary
  • Track costs and resource usage for each ticket