Customized issue and defect tracking.

AbacusTickets is a highly customizable issue and defect tracking tool that enables managers and support personnel to efficiently collaborate, monitor and resolve projects to completion.

Unlike most Issue Tracking software packages, AbacusTickets is completely web based which means that you won’t have to worry about what operating system you or your employees are running, even if you are using multiple operating systems. Web-based tracking also means you can keep track of your tickets from any internet-capable PC so you can support your customers at home, at the office, or on the road.

AbacusTickets enables a development team to manage multiple projects simultaneously. A user is able to set the view so that only the requested projects are available.

Security can be set at the project level so that only authorized users can see the information for each project.

AbacusTickets makes sure that your customers priorities are your priorities. Tickets are viewed by priority to ensure that high priority issues never go unnoticed. Tickets that are left for too long can be set to automatically increase in priority after a given amount of time of inactivity, so your customer service is fast and efficient.

Please contact us for a complete product overview and demo.